Support

If you’ve already purchased your pass, just go to the same page where you bought it. If you used Facebook, Google, or Twitter to purchase, use those to log in now. Otherwise, select your content, sign up, and purchase.

If the above instructions did not resolve this issue you can open a service desk support ticket.

Use the same email/password you registered with. If you used a social login, use that now. Need to reset? See “Password reset.”

If the above instructions did not resolve this issue you can open a service desk support ticket.

1. Click the content you want to watch
2. On the login screen, click Forgot Password?
3. Enter your email, click RESET, then check your email for a token.
4. Enter the token and your new password, then click SET.

If the above instructions did not resolve this issue you can open a service desk support ticket.

You can watch on up to two devices at once.

If the above instructions did not resolve this issue you can open a service desk support ticket.

Browser: Log in → My Details → My Subscriptions → Cancel → Confirm.
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App: Cancel via Android, iOS, Roku, etc.

If the above instructions did not resolve this issue you can open a service desk support ticket.

• Refresh the page
• Disable VPN
• Clear cache & cookies
• Use private/incognito
• Refresh the page
• Use Private/Incognito
• Try another browser, device or network

If the above instructions did not resolve this issue you can open a service desk support ticket.

• Use supported cards (Visa, MC, AmEx);
avoid JCB/UnionPay.
• Enter details manually (no copy/paste).
• Contact your bank.
• Clear cache/incognito
• Try another browser/device/card/method

If the above instructions did not resolve this issue you can open a service desk support ticket.

1. Log in → Card details → Enter new card → Update.
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Only for active subs (not in trial). To remove card, delete your account.

If the above instructions did not resolve this issue you can open a service desk support ticket.

Show dates, VOD length, and special event info live on each show's page or its FAQ.

If the above instructions did not resolve this issue you can open a service desk support ticket.

• Refresh the page
• Close background apps
• Clear cache & cookies
• Use Private/Incognito
• Switch browser/device/network
• Restart router & device

If the above instructions did not resolve this issue you can open a service desk support ticket.

Smart TVs: Smart TVs: Use your TV's browser orPuffin TV app if supported.

Chromecast & AirPlay: Fully supported.

If the above instructions did not resolve this issue you can open a service desk support ticket.